Case Study
Scaling Dementia Care Through AI-Powered Navigation
Conversational Care powers Cuidado, a bilingual platform transforming dementia care delivery across Peru's diverse communities.
Impact Salud's Cuidado Platform
The Impact Salud's Cuidado is a comprehensive AI-powered platform addressing Peru's critical shortage of dementia care resources through a dual approach: empowering care team navigators with efficient tools while providing families with 24/7 conversational support.
For care teams, Cuidado serves as a centralised dashboard that transforms fragmented, paper-based workflows into a streamlined digital experience.
For families and people living with dementia, Cuidado provides tailored AI agents accessible through platforms they already use (WhatsApp, SMS, or web)
User Research & Content Understanding
We conducted four-day community workshops across Peru's diverse regions - Lima, Huancayo, Tumbes, and Nauta - combining field observations, focus groups, and co-design activities with community health workers and their supervisors. CHWs tested prototypes directly with older adults in their communities, allowing us to understand how technology could support their volunteer work while preserving the trusted relationships they've built through years of regular home visits.
Co-Design
Through hands-on workshops, CHWs shaped the Cuidado platform and AI agents alongside our team, ensuring the tools fit their actual workflows and Peru's cultural context. We designed the family-facing agents together, determining what questions families should be able to ask, how the system should respond in Spanish, and when conversations should redirect to human support—keeping CHWs' trusted relationships and local knowledge at the center of every design decision.
Development & Implementation
The Cuidado platform is now piloting in Peru with care team navigators using the centralised dashboard to manage their caseloads, schedule appointments, and collect data through customised protocols. Families and people living with dementia interact with tailored AI agents through WhatsApp, SMS, or voice, asking questions about dementia care, receiving emotional support, and staying connected to their care teams in Spanish, available 24/7.
