Case Studies
Conversational Care in action: supporting care teams and families across different contexts and healthcare settings.
Scaling dementia care in Peru through AI-powered navigation
In partnership with Peru's Ministry of Health and the NIHR-funded IMPACT Salud project, Conversational Care powers Cuidado - a bilingual platform that equips care team navigators with patient management tools while providing families and people living with dementia direct access to healthcare guidance. Designed through extensive co-research with local communities, Cuidado addresses the critical shortage of dementia care resources in Peru.
Automating dementia care while preserving human connection
Working with the UK Dementia Research Institute's Minder platform, which creates dementia-friendly smart homes through digital technology and AI, Conversational Care is streamlining care provider workflows through intelligent automation. Our design team collaborates closely with stakeholders to identify which administrative tasks can be automated within the established Minder dashboard, ensuring technology enhances rather than replaces the essential human-to-human relationships at the heart of care.
Reflective Companion for Social Prescribing
This project explores conversational AI as a reflective companion for young people in social prescribing contexts. The agent prompts self-directed reflection between care sessions, bridging the interaction gap beyond human-led support. Through thoughtful human-AI collaboration, the project aims to structure more effective mental health support for young people.
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Our Approach to Customisation
Every care setting is different. We work with partners to adapt Conversational Care to their unique context. From the languages families speak to the workflows care teams use. Here's how we've customised the platform across different settings.
User Research & Context understanding
We start by understanding your world. What challenges do your care teams face daily? How do families currently reach out for help? What languages do they speak? We map these details together to build a system that fits your reality, not ours.
Co-Design
You're in the driver's seat. Decide which tasks AI should handle, like sending appointment reminders or answering common questions, and which require human judgment. Configure how conversations escalate, what safety guardrails matter most, and how the system speaks to your families.
Development & Implementation
We build your version and test it with real people. Whether integrating into your existing systems or starting fresh, we refine based on feedback from your teams and the families they serve. You maintain control while we provide the technical foundation.